Intake Technician- Kitchener

Marchese Health Care is an independent community-based health care provider dedicated to the delivery of compassionate, client-focused care. We provide a wide variety of medication, supplies and equipment; clinical knowledge; and specialized services to meet our patients health and wellness needs. Our services include specialized medications for home-care patients, a wide variety of medical supplies, a community pharmacy and we are a valued CCAC service provider. We provide Infusion Equipment and Supplies services and Medical Supplies Services to the Hamilton Niagara Haldimond Brant CCAC and the Waterloo Wellington CCAC. This is an exciting time to join the Marchese Health Care team, as we continue to expand our client- focused care to new regions.

Responsibilities

Marchese Health Care is looking for an Intake Technician to join our new Kitchener facility. You will become an important member of a team of clinical experts who provide infusion and medical supply services to home-based patients in the Waterloo-Wellington area. Responsibilities include, but are not limited to the following:

• Triage incoming medical orders for completeness and appropriateness
• Compile the client chart and enter client referral information into Nexxsys and identify the correct mixture breakdowns as per referral
• Identify the required medical supplies and equipment to fit the medication order as appropriate. Ensure that equipment is programmed and operational.
• Document activities as required to support effective service administration and continuous Improvements
• Act as a clinical resource for internal and external clients for questions relating to medications, including pump-related queries within their scope of practice and the identification of when to refer a question to another resource
• Identify order inconsistencies and bring them to the attention of the on-duty Pharmacist or referral source case manager for clarification or further information
• Carry out other duties as assigned
• As a key member of the Infusion Team, the Intake Technician may be requested to cross train with other positions within the department or the company to provide back up support as required

Experience/Qualifications

KNOWLEDGE & SKILLS REQUIRED

• Strong computer, organizational, problem solving and mathematical skills are required
• Strong inter-personal and communication skills allowing for positive interactions with patients, service providers and fellow staff members

EDUCATION:

• Graduate from an accredited Pharmacy Technician program is preferred
• OCP Certified or PEBC equivalency required

EXPERIENCE/QUALIFICATIONS:

• The ideal candidate will have experience in a home infusion setting or extensive retail experience. Prior customer service experience is an asset.

WE OFFER:

Competitive compensation package including full health and dental benefits paid for by the company, company matched RRSP, ongoing support for continuing education and development and an employee assistance program.

Instructions

If interested please send resume and cover letter by e-mail to Riley Gohm, HR Generalist at rileyg@marchesehealthcare.ca by Friday, August 6, 2010. In the subject line of your email please write "Intake Technician- Kitchener". We thank all candidates for their interest, however only qualified candidates will be selected for an interview.

Contact Information

Riley Gohm

Human Resources Generalist Human Resources
Phone: 905-528-4214 (Ext 580)
Email: rileyg@marchesehealthcare.ca